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Canvas Support

The LMS Support team provides technical support for UNT faculty and staff for UNT’s Canvas learning management system (LMS) and supported third-party LMS integrated tools. You can reach the helpdesk via phone at (940) 369-7394, email at lms@unt.edu, or using our chat link.

Scope of Services

The Helpdesk agrees to provide the following services to the University of North Texas faculty:

Technical Support

Customer Service:  First point of contact responsible for addressing inquiries and resolving issues promptly.

Technical Support: Provide technical assistance, troubleshooting problems related to products or services, and guiding users through step-by-step solutions.

Ticket Management: Review, update, and resolve tickets in the ServiceNow system, ensuring that all issues are tracked and addressed efficiently.

Services

Support Documentation: Providing documents, FAQs, and step-by-step guides to help users resolve issues independently.

Account Management: Managing user accounts, access, admin roles, user permissions, and troubleshooting account-related issues.

Integrations:  Integrating technologies that have been approved by IT Compliance. The helpdesk does not provide end-user support for integrations except for the following:

    • Respondus 4.0
    • Respondus LockDown Browser/Monitor 
    • TurnItIn
    • LinkedIn Learning 
    • Canvas Studio 
    • iClicker

Records Retention: Maintaining and disposing of academic records in accordance with the university and state records retention policies:

    • 7.1.319 Student Records – Test Questions, Exams, Quizzes, Term Papers
    • 7.2.593 Student Records – Faculty – Course Contents/Syllabi
    • 7.2.108 Student Records – Faculty – Faculty Grade Book